What is the difference between dynamic response chatbot or a normal chatbot?

The question itself gives an idea of the difference between both the chatbots. Dynamic chatbots boost engagement with rich messages, they use text, buttons, and images when talking with your customers. The bot brings life to conversations with visuals. Buttons help with typeless experience, increase customer engagement with quick navigation. These chatbots also facilitate Cards and carousels, which ensure better customer attention, with suggestions that help the customer take prompt action.

• Backtracking: Avoid random bot responses by blocking unwanted interactions.
• Reset: Clear all collected data in the course of the conversation to start over.
• Create a LiveChat ticket: Let customers create tickets while chatting with your chatbot.
• Transcript for LiveChat: Send chat transcripts to you and your customers via email.
• Transfer to LiveChat agent: Allow customers to start a chat with a customer service agent whenever needed.
• Webhooks: Connect Chatbot with your favorite apps and services.

Normal Chatbot is the one where it gets programmed for very basic functioning. A normal chatbot could be one that is trained to answer certain questions only. They function very less than what a smart/ dynamic chatbot can perform. Eg:- You can program the bot to answer questions, but however if the user would ask some question which the bot is not programmed to, there will be an error.

To summarise, chatbots with AI are the latest trends. It’s all about experimenting and exploring the potential of smarter/dynamic chatbots. That is exactly what will keep some businesses ahead of the others, especially their competitors. The market will witness and experience its ups and downs but that shouldn’t stop businesses from creating a path-breaking innovation with chatbots. Let’s focus more on customer support and solutions with chatbot technology. Smarter chatbots are here to stay.
Now the question is, are you ready to float with the new wave of advancements with smarter chatbots?